Safe Passage

Intern reports: 


Safe Passage is a nonprofit community agency, located in Northampton, MA, dedicated to addressing the prevention and aftermath of domestic and relationship violence. Safe Passage provides services to address survivors’ holistic needs for physical safety and recovery. Safe Passage provides myriad services to adults and children of all genders who have experienced domestic violence and relationship abuse, including outreach and education to our community, as well as a 24-hour crisis hotline, an emergency shelter, trauma-informed individual and group counseling, and housing and legal advocacy; we also offer special support and advocacy services for children, Latin@s, immigrants, and people with disabilities. We are currently engaged in programs aimed at increasing our outreach to rural areas of western Massachusetts as well as to LGBTQ survivors of domestic and sexual violence. In the past year our agency served over 1400 clients, and our efforts and impact are growing.

Our mission statement:

  • Safe Passage is dedicated to creating a world free of domestic violence and relationship abuse.
  • We support survivors and their families.
  • We engage our community.
  • We advocate for systemic change.


  • Health
  • Women

Internship description: 

It takes special people with a commitment to social justice to do this important work. Our interns support the agency and our clients by providing support, resources, referrals, and information to clients as they connect with the agency (serving at the front desk at the office or answering our hotline), providing direct service to clients in our shelter housing 6 adults and up to 15 children, and educating the community at large through outreach events. Work in the shelter often involves significant interaction with children, engaging in creative, non-violent play. Additional tasks can range from research projects, filing, sorting donations, general cleaning and organizing, maintenance, and case by case needs of the shelter staff. Answering the crisis hotline involves providing emotional support, referrals, and information to callers in need. With the support of staff, volunteers also complete intakes for our shelter program when space is available.

We require all volunteers and work study students to complete an extensive training program that consists of an initial training, follow-up trainings, and office and shelter orientations.

Internship skills needed: 


  • Commitment to working with adults and children from diverse backgrounds who have experienced emotional and/or physical abuse
  • Ability to use effective communication techniques (listening, empathy, mirroring, providing non-judgmental options, etc.)
  • Knowledge of or willingness to learn and use appropriate support tools
  • Ability to remain calm in crisis situations
  • Ability to speak a language in addition to English a plus!


  • Required 40 hour training (scheduled on Tuesday, Wednesday, and Thursday nights from 6 - 9:30 p.m. for four weeks) in June.

Languages required: 

English. Ability to speak Spanish also helpful but not required.


  • Western Massachusetts

How to find us: 

Our office is located in downtown Northampton, MA and is accessible from public transportation. We are located on the bus line and easy walking distance from the Academy of Music stop. The office is accessible for those with physical, visual, and hearing

Work hours: 

Generally Monday - Friday from 9 a.m. - 5 p.m.

Dress code: 

Business Casual

Office building accessibility: 

The office is accessible for those with physical, visual, and hearing impairments.

How many people work at the organization: 

13 full-time staff, 2 part-time

Are there other interns at the organization during the summer: 


Internship dates: 

Flexible, but must complete 40 hour training in June.